Be Safe Not Sorry Recorded lecture
Most registrants fear the threat of a GOC complaint yet few will ever experience it and fewer still experience sanctions from their regulator. Many registrants who have participated in OCCS peer group reviews demonstrate little understanding of what constitutes a fitness to practise issue, the principles around professional competence vs professional conduct, nor how seemingly innocuous matters can escalate if not handled effectively.
This session, presented by Richard Edwards, is designed to increase registrants ability to manage complaints effectively and to better equip delegates with a greater understanding of the new regulatory landscape so as to enable them to navigate a regulatory investigation. This lecture is based around three anonymised & appropriately redacted case studies from the GOC Fitness to Practise and OCCS databases from which delegates will explore the factors that differentiate:
- A clinical complaint that would constitute and require FtP investigation right through to full hearing and imposition of a sanction on the registrant
- A clinical complaint that should be managed effectively by mediation /explanation from the practice
- A clinical complaint that would require a full FtP hearing but no sanction being imposed
This content is worth 1 CPD point and you can organise an optional discussion with a peer to earn interactive points.
CPD Points: 1
CPDpoints.com credits: 1
Expiry Date: 31/12/2024
Interactive points available
Also accepted by
The Trouble With Kids
Learning from complaints in paediatric care
In this article Richard Edwards of the OCCS uses three redacted case files to illustrate some key points for registrants to consider in handling customer concerns relating to paediatric eye examinations.
A guide to low vision in practice
This article discusses the prevalence of low vision in the UK and provides guidance on assessing low vision patients. In addition, the various visual aids that can be dispensed, including traditional magnifiers and modern options are discussed.