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  • The Trouble With Kids

The Trouble With Kids Learning from complaints in paediatric care

In this article Richard Edwards of the OCCS uses three redacted case files to illustrate some key points for registrants to consider in handling customer concerns relating to paediatric eye examinations. Particular emphasis is placed on how to address the increased emotional dimension when parents are concerned about their child’s eyesight.

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CPD Points: 1

CPDpoints.com credits: 1

Expiry Date: 31/12/2024

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Dispensing optician logo Communication logo Leadership & accountability logo

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